Build your career with Mortan Med

About the Role

Mortan Med supplies clinical, rehabilitation, and wellness equipment to healthcare facilities across the US and Europe. As Customer Service Manager, you will be the voice of the company for our customers and own the quality of every interaction, from first quote request to delivery follow-up.

What You Will Do

• Respond to customer inquiries and quote requests quickly and professionally
• Follow up on quotes, orders, and deliveries to keep customers informed
• Coordinate with suppliers and freight partners to resolve delays or issues
• Build and improve customer service processes, templates, and response standards
• Track customer requests and report on response times and open issues
• Recruit, train, and lead customer service team members as we grow
• Escalate and resolve complaints with a calm, solutions-first approach

What We Are Looking For

• Prior experience in customer service, account management, or operations, ideally with leadership responsibility
• Excellent written and verbal communication
• Strong organization and follow-through, comfortable managing many open requests
• Comfortable with email, spreadsheets, and CRM or ticketing tools
• Self-motivated and reliable while working remotely
• Experience in medical, industrial, or B2B equipment is a plus, not required

What We Offer

• 100% remote work within the United States
• Opportunity to build the customer service function from the ground up
• Compensation and benefits discussed during the interview process
• A growing company in the healthcare equipment space